FAQ's

 

What is the delivery time for my order?

Shipping with Calvino is a bit different than what you might be used to. Because our products are sent directly from our suppliers, we are able to save significantly on storage and transportation costs. This allows us to offer you high-quality pieces at the most competitive prices. The average delivery time is [X] to [X] business days (Mon-Fri, excluding holidays).

What should I do if I haven't received my order yet?

Due to high demand for our collections, your package may occasionally arrive a little later than expected. We appreciate your patience. If your estimated delivery window has passed and you still haven't received anything, please email us at info@calvinowear.com. We will immediately investigate the status of your shipment for you.

I want to exchange or return my order—how do I do this?

To initiate a return, simply contact our customer support team at info@calvinowear.com. Please include your name, order number (e.g., #0000) from your confirmation email, and the reason for the return. We will provide you with the return address and instructions. Once confirmed, you can ship the product back to us using a carrier of your choice.

What are the costs for returns?

Return shipping is at the customer's own expense. Costs will vary depending on the carrier you choose (such as USPS, UPS, or FedEx). Please consult the carrier's website for specific pricing information.

What are the conditions for returning my product(s)?

We offer a 30-day return policy. The return window begins on the day you receive your item. To be eligible for a return, the following conditions must be met:

  • The 30-day return window has not expired.

  • The product is in its original packaging with all tags still attached.

  • The product is unworn, unwashed, and in its original condition.

Which payment methods can I use?

We accept payments via [X], [X], and [X]. If you are unsure if your preferred method is accepted, simply follow the steps on the checkout page to view all available local and international options. All transactions are processed through encrypted and reliable payment systems, ensuring 100% security.

What if I haven't received a confirmation email?

If you haven't received a confirmation, please check your spam folder first. Still nothing? Send an email with your full name and the email address used for the purchase to info@calvinowear.com, and we will help you out right away.

Can I cancel my order?

If you need to cancel your order for any reason, please email info@calvinowear.com as soon as possible. Please include your name, order number (e.g., #0000), and the reason for the cancellation. Note: once an order has been processed or shipped, we may not be able to cancel it, but we can assist you with the return process.